Question 1

Is there a free trial?

Accepted Answer

Yes. A 30-day free trial or your first 500 paid tickets, whichever comes first, and you don't need a card to start. Your dashboard shows the days and tickets you have left, and we email you a week before your trial ends, again two days before, and at 400 paid tickets. Add a card before the trial ends and your plan starts with no gap. After the trial, ticket sales pause until you add one, then restart right away, and your events and data stay. Presale running past day 30 or 500 tickets? Add the card before you announce it. Stripe's payment fees apply from your first sale.

Question 2

Is the ticket page available in other languages?

Accepted Answer

Yes. Your ticket page, the checkout, the confirmation email and the PDF ticket come in 23 languages, picked from the visitor's browser or the default you set for your page, and buyers can switch at any time. Your event names, descriptions and policies stay exactly as you wrote them.

Question 3

Does Eventonite take a fee per ticket?

Accepted Answer

Within your plan, no. Eventonite takes 0% of the ticket price, and above your plan's tickets it's USD 0.12 each. Stripe charges its own payment fees on every sale.

Question 4

What happens if I sell more tickets than my plan includes?

Accepted Answer

Your sales keep going. Each ticket sold above your plan is USD 0.12. Refunded tickets still count, and comp and guest list tickets don't count toward your plan.

Question 5

Can I pause or cancel?

Accepted Answer

Yes. A pause or cancellation takes effect at the end of your current billing period (on yearly plans, at the end of the year), with no refund for that period. While paused there's no fee and no new ticket sales, and your data stays. Resuming starts your plan again right away. Downgrades also take effect at the end of your billing period.

Question 6

How do yearly plans and plan changes work?

Accepted Answer

Sales never stop when you reach your plan's tickets. On yearly plans your tickets are pooled for the year (12× the monthly amount). Upgrades apply right away and you pay the full price difference for the current period. Downgrades apply at the end of your billing period. Switching between monthly and yearly also takes effect at the end of your billing period, and you're charged for the new plan when it starts.

Question 7

Where does the ticket money go?

Accepted Answer

Into your own Stripe account, not ours. Eventonite takes no commission, and Stripe pays it out to your bank on your payout schedule. You're the seller, so refunds, disputes and Stripe's fees come out of your Stripe balance.

Question 8

Will Eventonite bring me new buyers?

Accepted Answer

No. We're not a marketplace and we don't promote your events. You bring the crowd. We take 0% of the ticket price, the money lands in your own Stripe account, and your own Meta, TikTok or GA4 pixel sees the checkouts and purchases on your ticket page (for buyers who accept cookies).

Question 9

What happens to my tickets if Eventonite shuts down?

Accepted Answer

Your ticket money is never with us: buyers pay straight into your own Stripe account. We will not shut down while you have events on sale or still to come. If we ever announce a shutdown, you will not be able to create new events, but every event you've already published runs to the end, including ticket sales and door check-in.

Question 10

Do I need to be a registered business?

Accepted Answer

Yes. Eventonite is for companies and sole traders, not private individuals. Before you add a card or publish your first event, you enter your business name, billing address and tax number in Settings, Billing. The same details go on your invoices.

Ticketing pricing for the music scene.

One flat monthly fee. Pick your plan.

Starter

Growth

Pro

Scale

Every plan includes

Questions organizers ask.

Put your next event on sale.